Refund & Exchange Policy

1. General Provisions

1.1. Systemic CRM is a cloud-based service (SaaS) provided on a monthly subscription basis. Access to the Service is activated immediately upon payment.

1.2. This page describes the terms for refunds and exchange of services in accordance with applicable Ukrainian law and payment system requirements.

2. Nature of the Service

2.1. Systemic CRM is a digital service, not a physical product. Upon payment, the User immediately receives full access to the features of the selected plan for 1 (one) calendar month.

2.2. Since access is granted immediately and the service begins at the moment of payment, refunds for the paid period are not available, in accordance with Article 12 of the Ukrainian Consumer Protection Law.

3. Exchange of Services

3.1. Switching between plans is available at any time:

• Upgrade — The User may switch to a higher plan by paying the difference. The new plan is activated immediately.
• Downgrade — The User may cancel their current subscription. Access to the current plan is maintained until the end of the paid period, after which they can subscribe to a lower plan.

3.2. Exchange for a different type of service is not available, as Systemic CRM is the Provider's sole product.

4. Subscription Cancellation

4.1. The User may cancel their subscription at any time via the "My Plan" section in the Service.

4.2. After cancellation:

• Access to the paid plan is maintained until the end of the current billing period.
• Automatic renewal is stopped.
• After the paid period expires, the account transitions to a free mode (with limitations).

4.3. Partial refunds for unused days of the paid period are not provided.

5. Free Trial

5.1. New users receive a free trial period of 7 days.

5.2. No charges are made during the trial period. The User can evaluate the Service's features and decide whether to subscribe without any financial risk.

5.3. The trial period is not subject to refund or exchange, as it is free of charge.

6. Exceptional Cases

6.1. The Provider may consider individual refund requests in the following cases:

• Extended technical failure of the Service (more than 72 consecutive hours) that prevented usage.
• Erroneous double charge.

6.2. To request a review, contact support@systemic-crm.com within 7 days of the issue occurring.

7. Contact Information

For refund and exchange inquiries:

Provider: LIMITED LIABILITY COMPANY "SYSTEMIK"

Email: support@systemic-crm.com

Address: Ukraine, 02002, Kyiv, 8 Okipnoi Raisy St., office 397